Terms of Service
Last Updated: July 30, 2026
Please read these Terms carefully before using the OM Connecting website or placing an order.
Welcome to OM Connecting(“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please discontinue use of our website and services.
Section 1
Eligibility
You must be at least 18 years of age or use this website under the supervision of a parent or legal guardian.
By using this website, you confirm that all information provided by you is accurate, complete, and current.
Section 2
Account Registration
To access certain features, you may create an account.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- Updating your account information when necessary.
- All activities performed using your account.
We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.
Section 3
Products & Availability
OM Connecting offers mobile phones, mobile accessories, charging devices, audio products, wearables, and related electronic products.
All products displayed on the website are subject to:
- Stock availability
- Manufacturer availability
- Pricing updates
- Product discontinuation
We reserve the right to modify, replace, discontinue, or limit quantities of any product without prior notice.
Section 4
Product Information
We make every effort to ensure that product descriptions, images, specifications, compatibility information, and pricing are accurate.
However:
- Product images are for illustrative purposes only.
- Actual colors may vary due to screen settings.
- Packaging may differ from the images shown.
- Manufacturers may update specifications without notice.
- Compatibility information should be verified before purchase.
If you are unsure whether a product is compatible with your device, please contact our customer support before placing your order.
Section 5
Pricing
All prices displayed on the website are listed in Indian Rupees (INR).
Prices may change without prior notice.
Although we strive for accuracy, pricing errors may occasionally occur.
If an incorrect price is displayed due to a technical or human error, we reserve the right to:
- Cancel the affected order
- Refuse the order
- Refund the payment in full
Applicable taxes and shipping charges, if any, will be displayed during checkout.
Section 6
Orders
Submitting an order does not guarantee acceptance.
We reserve the right to:
- Reject any order.
- Limit purchase quantities.
- Cancel duplicate or suspicious orders.
- Request additional verification before processing an order.
An order is considered accepted only after it has been confirmed and processed by us.
Section 7
Payment
Payments are securely processed through Razorpay.
We accept payment methods supported by Razorpay, which may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- EMI (where available)
We do not store your complete payment card information or banking credentials.
Orders will be processed only after successful payment confirmation unless Cash on Delivery is offered and selected.
Section 8
Shipping & Delivery
Orders are shipped using Shiprocket and its courier partners.
Estimated delivery times are provided for convenience and may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Natural disasters
- Other unforeseen circumstances
Once an order has been handed over to the courier partner, delivery timelines are governed by the logistics provider.
Customers are responsible for providing an accurate shipping address and contact information.
Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address provided by the customer.
Section 9
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation may no longer be possible.
If cancellation is approved after payment, refunds will be processed according to our Refund Policy.
Section 10
Returns & Refunds
Returns, replacements, and refunds are subject to our Return Policy.
Products may qualify for return or replacement if:
- The wrong product was delivered.
- The product was damaged during transit.
- The product has a manufacturing defect.
Products generally will not be accepted for return if:
* They have been used.
* They are damaged due to misuse.
* Original packaging or accessories are missing.
* They are non-returnable items as specified on the product page.
Approved refunds will be processed through the original payment method.
Section 11
Warranty
Certain products may include a manufacturer's warranty.
Warranty coverage varies depending on the manufacturer and product.
Unless explicitly stated, OM Connecting does not provide any additional warranty beyond that offered by the manufacturer.
Warranty does not cover:
- Physical damage
- Liquid damage
- Unauthorized repairs
- Normal wear and tear
- Improper installation or misuse
Section 12
User Responsibilities
By using our website, you agree not to:
- Use the website for unlawful purposes.
- Provide false or misleading information.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Copy, reproduce, or redistribute website content without permission.
- Engage in fraudulent transactions.
Violation of these Terms may result in suspension or termination of your account.
Section 13
Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Product Images
- Graphics
- Icons
- Text
- Website Design
- Source Code
- Layout
- Trademarks
is owned by OM Connecting or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.
Section 14
Third-Party Services
Our website uses trusted third-party service providers, including:
- Razorpay for payment processing.
- Shiprocket for shipping and logistics.
These services operate under their own terms and privacy policies. OM Connecting is not responsible for the practices, availability, or content of third-party services.
Section 15
Limitation of Liability
To the maximum extent permitted by law, OM Connecting shall not be liable for any:
- Indirect damages
- Incidental damages
- Special damages
- Consequential damages
- Loss of profits
- Loss of business
- Data loss
- Business interruption
Our total liability for any claim arising from your use of our website or products shall not exceed the amount paid by you for the relevant order.
Section 16
Indemnification
You agree to indemnify and hold harmless OM Connecting, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising out of:
- Your misuse of the website.
- Your violation of these Terms.
- Your infringement of any third-party rights.
- Your violation of applicable laws.
Section 17
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Section 18
Force Majeure
OM Connecting shall not be held liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Power failures
- Internet outages
- Strikes
- Transportation disruptions
Section 19
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over our principal place of business.
Section 20
Changes to These Terms
We reserve the right to modify or update these Terms at any time.
Any changes will be posted on this page with the updated "Last Updated" date.
Your continued use of the website after such changes constitutes acceptance of the revised Terms.
Section 21
Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Phone
+91 XXXXXXXXXX
Business Hours
Monday–Saturday, 10:00 AM – 7:00 PM (IST)
By accessing or using the OM Connecting website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Have questions about our Terms?
Our support team is happy to clarify any points in these Terms.