Shipping Information
Last Updated: July 30, 2026
Information about delivery times, tracking, and shipping charges.
At OM Connecting, we are committed to delivering your orders safely and efficiently. This Shipping Information outlines our order processing, shipping methods, estimated delivery times, and related policies.
Section 1
Shipping Coverage
We currently deliver to most serviceable locations across India through our trusted logistics partner Shiprocket and its network of courier providers.
Delivery availability depends on your PIN code and courier serviceability.
Section 2
Order Processing
- Orders are processed after successful payment confirmation.
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-demand periods, processing times may be slightly longer.
Section 3
Shipping Partner
We use Shiprocket to manage shipping and logistics.
Once your order is dispatched, Shiprocket assigns the most suitable courier partner based on your delivery location to ensure timely delivery.
Section 4
Estimated Delivery Time
Estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote & Rural Areas | 5–10 Business Days |
These are estimated delivery times and may vary depending on courier operations and local conditions.
Section 5
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer:
- Free shipping on eligible orders.
- Promotional free shipping during special offers.
- Standard shipping charges for orders that do not qualify for free shipping.
Section 6
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation via Email or SMS
- Tracking ID / AWB Number
- Courier partner details
You can track your shipment using the tracking link provided in your shipping confirmation.
Section 7
Delivery Attempts
Courier partners typically make 2–3 delivery attempts.
If delivery is unsuccessful due to reasons such as:
- Customer unavailable
- Incorrect address
- Incorrect phone number
- Delivery refused
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
Section 8
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
OM Connecting shall not be responsible for delays or failed deliveries caused by:
- Incorrect address
- Incorrect PIN code
- Incorrect contact number
- Incomplete address details
Please contact us immediately if you need to update your shipping address before your order is dispatched.
Section 9
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- High order volumes
- Courier operational issues
- Natural disasters
- Government restrictions
- Transportation disruptions
- Remote delivery locations
We appreciate your patience in such situations.
Section 10
Delivery Confirmation
A shipment is considered successfully delivered once it has been marked as delivered by the courier partner at the provided shipping address.
If you believe your order was marked as delivered but you have not received it, please contact us within 48 hours of the delivery status update.
Section 11
Damaged Packages
If your package appears damaged upon delivery:
- Inspect the package before accepting it.
- If possible, refuse delivery of severely damaged packages.
- Take clear photographs of the package and product.
- Contact our customer support immediately with your order details.
Claims for transit damage should be reported as soon as possible after delivery.
Section 12
Missing Items
If any item is missing from your order:
- Verify your order confirmation.
- Check the package carefully.
- Contact our customer support within 48 hours of receiving your shipment.
We will investigate and resolve the issue promptly.
Section 13
Multiple Shipments
For orders containing multiple products, items may be shipped separately depending on:
- Product availability
- Warehouse location
- Courier service availability
You will receive separate tracking information for each shipment, if applicable.
Section 14
Undeliverable Orders
Orders returned to us due to:
- Incorrect address
- Customer unavailable
- Refused delivery
- Unclaimed shipment
may be cancelled or re-shipped at the customer's request. Additional shipping charges may apply for re-shipment.
Section 15
Shipping Restrictions
Certain products may have shipping restrictions based on:
- Local regulations
- Courier limitations
- Hazardous goods policies
- Serviceability of the destination PIN code
If we are unable to ship your order, you will be notified and, where applicable, receive a full refund.
Section 16
International Shipping
Currently, OM Connecting ships only within India. We do not offer international shipping at this time.
Section 17
Contact Us
If you have any questions regarding shipping, order tracking, or delivery, please contact us:
Phone
+91 XXXXXXXXXX
Business Hours
Monday–Saturday, 10:00 AM – 7:00 PM (IST)
By placing an order with OM Connecting, you acknowledge that you have read, understood, and agreed to this Shipping Information Policy.
Need more help?
Our support team is here to assist you with any questions.