Cancellation Policy

You may request to cancel your order **before it has been shipped**. If your cancellation request is approved before dispatch, your order will be cancelled and, if prepaid, a full refund will be initiated. Once an order has been handed over to our shipping partner, cancellation requests may no longer be accepted.

To request a cancellation, you may:

• Log in to your account and cancel the order (if the option is available), or
• Contact our customer support with your Order ID as soon as possible.

Orders generally cannot be cancelled if:

• The order has already been shipped.
• The order has been marked as "Out for Delivery."
• The order has already been delivered.
• The product is a special-order or non-cancellable item (if applicable).

We reserve the right to cancel any order under certain circumstances, including but not limited to:

• Product is out of stock.
• Pricing or listing errors.
• Suspected fraudulent or unauthorized transactions.
• Payment verification failure.
• Incomplete or incorrect customer information.
• Delivery location is not serviceable.
• Technical issues affecting order processing.

For prepaid orders cancelled before shipment:

• Refunds will be processed through the original payment method.
• Payments made via Razorpay will be refunded to the original payment source.
• Refund initiation usually takes place within 2 business days after cancellation approval.
• The final credit may take 5–10 business days, depending on your bank or payment provider.

If Cash on Delivery is available and you choose this payment method:

• You may cancel your order before shipment without any refund process, as no payment has been collected.
• Repeated cancellation of COD orders may result in restrictions on future COD purchases.

If your order contains multiple items, partial cancellation may be available only if the selected items have not yet entered the shipping process. Availability of partial cancellation depends on order status and warehouse processing.

If an order placed using a promotional offer, coupon, or discount is cancelled:

• Refunds will be issued only for the amount actually paid.
• Coupon codes or promotional benefits may not be reinstated unless specifically stated in the promotion's terms.

If your cancellation request is submitted after the order has been dispatched, it may not be approved. In such cases, you may refuse delivery (where applicable) or request a return after delivery if the product qualifies under our Return & Refund Policy.

If you need assistance with cancelling an order, please contact us: